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Bicma
  • Home
    • Quality of Service(QoS) Mobile App Policy
  • About Us
    • Background
    • Vision and Mission
    • Contact Us
    • Divisions
      • Media and Content Division
      • Spectrum and Technology Division
      • InfoComm and Infrastructure Division
  • ICT & Media Statistics
    • Statistics at a Glance
    • Media Services
    • ICT Services
    • Telecommunication Market Profile
  • Legislation
    • ICM Act of Bhutan
    • Rules and Regulations
    • Telecommunication Tariff
      • Bhutan Telecom Limited
      • Tashi InfoComm Limited
      • NANO Limited
  • Requirements and Forms
    • Document and Fee Requirements
    • Download Application Forms
  • Reports
    • Annual Reports
    • Tariff Implementation Monitoring
    • Monthly Review of Operating Support System(OSS) of Mobile Services
    • Mobile Quality of Services (QoS) 
    • Spectrum Monitoring
    • EMF Monitoring
    • Cable Television
    • Newspaper and Publication
    • Study Reports
    • Monitoring of ICT Infrastructure
    • Monitoring of ISPs and Internet Leased Line Service
    • Customer Satisfaction Survey
  • Services/Complaint Form
    • Complaint Form
    • Service Delivery Guidelines
      • Service Delivery Guidelines (English)
      • Service Delivery Guidelines (Dzongkha)
    • Service Delivery Contacts
    • GRM Procedures
    • GRM FAQ

Customer Satisfaction Survey

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  • Customer Satisfaction Survey

Customer Satisfaction Survey Report 2022-2023

Customer Satisfaction Survey 2021-2022

Customer Satisfaction Survey 2020-2021

Consultation Papers

Draft Consultation Paper on the Numbering Allocation for Mobile Network (SIM) based IoT devices -- December 5, 2022
Consultation on the Standards for the Fixed and Mobile Broadband Quality of Services -- July 7, 2022
Consultation Study Paper on Mobile Number Portability -- April 5, 2022
Consultation Study Paper on the Feasibility of 2.3GHz Band 40 Implementation for 4G LTE in Bhutan -- March 17, 2022

Rules and Regulations

1. 3.5GHz Frequency Band Plan (2021) New!

2. National Radio Rules & Regulations (2021) New!

3. National Radio Frequency Allocation Plan (2021) New!

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Useful Links

BICMA Online Licensing System

Bhutan Film Database

BICMA OLS Verification Link

Druk Speed Test Reporting Portal

 

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Cable TV Digitalization

Attendance System

Attendance System

Leave-Request-and-Approval-Form

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